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August 21, 2017

Sheriff’s Department Satisfaction Survey

Over a year ago, the Sheriff tasked our Community Relations Unit with developing a satisfaction survey to gauge our community’s approval with the level of service we provide, the community’s perception of the Sheriff’s Department, and to provide insight into areas where we can improve.  An independent professional research group, Godbe Research, was ultimately contracted to perform the survey.  The firm was engaged to survey both our satisfaction with the community, as well as inside our correctional facilities.  The data collection resulted in findings that were statistically valid (±3.75%), and both ethically and geographically representative of the community we serve.  Recently, the results were assimilated, analyzed and presented to the Department.  Major components of the survey include the following findings from that study:

Community Satisfaction

  • 79.8% of respondents were satisfied or very satisfied with the level of service the Sheriff’s Department provides
  • Areas with the highest rating of satisfaction are:
    • Courtesy of 9-1-1 operators
    • Courtesy of staff overall
    • Treating the public with respect
    • Being Trustworthy
    • Being approachable by residents
  • Areas providing the next highest rating of satisfaction are:
    • Ability to work with an ethnically diverse community
    • Being impartial
    • Being fair when investigating cases
    • Ability to work with those suffering health (including mental health) issues
  • Of those that had contact with the Sheriff’s Department:
    • 83% were satisfied or very satisfied with their contact
    • 88% felt the employee treated them with respect
    • 81% felt the employee listened carefully to their point of view and remained impartial
    • 74% indicated that the employee earned their trust.
    • 65% felt the Sheriff’s Department responded in a timely manner

 

Corrections Satisfaction (Respondents were inmates, visitors and those being released)

  • 70% of respondents were satisfied or very satisfied with the level of service the Sheriff’s Department provides in Corrections
  • 60% were satisfied with our Department’s treatment of inmates
  • 58% were satisfied with the conditions of our facilities
  • Areas with the highest rating of satisfaction in Corrections are:
    • Ability to work with an ethnically diverse community
    • Being courteous
    • Being trustworthy
    • Treating people with respect
    • Being approachable
    • Staffing
    • Being impartial
    • Ability to work with those suffering with mental health issues

 

Sheriff’s Statement:

“The results of this study clearly reveal a high degree of satisfaction for the level of service we provide, both in our community and our correctional environments.  I am extremely proud of the extraordinary level of dedication and service that the men and women of the Sheriff’s Department—at every rank and in every job class—provide to our community.  Although one of the main outcomes of this study was to reveal the community’s satisfaction and perception of the Sheriff’s Department, it was also intended to reveal areas where we could improve service delivery.  To that end, we will continue to introspect and improve, and use this study as a guiding instrument going forward.”

-Sheriff Scott Jones

 

Sergeant Tony Turnbull

Sheriff’s Spokesman

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